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CUSTOMER SERVICE

    • Our customer Care is reachable at (+33) 01 42 21 89 27 or by Email. from 9.30 am to 5.30 pm monday to friday (except public holidays).

    • 1. Choose the section (woman, man, kids...).

      2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, and price.

      3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.

      4. If you wish to continue shopping, repeat the process but if you wish to process the order, log in. Create an account or identify yourself with your email and password if you already have one.

      5. Complete and verify your account, billing address, shipping address.

      6. Select a payment method: Visa, Visa Electron, MasterCard, American Express, PayPal...

      7. Confirm the order.

      8. You will receive an email confirming your order, if you haven’t got it please check your spam.


      Pre-Order:
      We offer you a pre-order service that lets you order some products before the official launch date on our flagship items collection. The pre-order is limited to 1 product per order. A pre-order is taking into account provide that we have received and processed your shopping bag payment. 

      The delivery timeliness (estimated to few weeks) will apply from the moment the pre-order product is available and will be shipped. 
      In any case, we make every effort to give you all the information concerning the date of availability.

      If your order includes a pre-order item and items already available, the whole order will be ship in the same time (only one delivery) once the pre-ordered product is available. We recommend you to order separately items in stock. Free delivery for all pre-order item, limited to one per order. 

      The modification or cancellation of the order: the modification or cancellation of an order is not possible if the order is already transmitted to our logistic department. The customer can contact the customer service  by phone +(33)1 42 21 89 27 or by e-mail at the following address customerservice@zadigetvoltaire.com to check the status of his order.

    • What payment method can I use to make my purchase?

      We offer the following payment methods: Visa, MasterCard, American Express and PayPal.


      Why might my credit card be refused?

      Your credit card may be refused for any of the following reasons:
      - The card may have expired. Check that your card is still valid.
      - You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
      - You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
      - You control a country or a map of a non-authorized.


      Can I order Tax-free?

      No, as Tax Free only applies to products bought in store and which you transport.

      Price calculation out of the European Union?

      For French overseas departments and countries out of the European Union prices are caclulated excluding all duties and taxes. You will have to pay local Duties and taxes to the customs to receive your order.

      Is it safe to use my credit card on the website?

      Yes, the data are transmitted in encrypted form. The system will contact the bank corresponding to the card so as to enable the buyer to authorize the purchase. Following confirmation of the bank, the debit is made. Otherwise, the order will be canceled. On the site, Zadig et Voltaire collection of personal data. These data are necessary for processing the order and may be provided wholly or partly providers Zadig & Voltaire involved in the execution of the order. The customer is informed that these personal data are collected by an agency responsible for the analysis of the controls and the fight against fraud credit card Zadig et Voltaire reserves the right to ask any new client a proof of identity to fight against fraud and ensure deliveries.

    • Where can I receive my order?

       

      Select the country you want to ship your order to. If you pick a country in a different region than you are currently shopping in, you will be directed to a different site for that country. Unfortunately, it has a separate shopping bag and you will need to re-add any items you currently have in your shopping bag. Sorry for the inconvenience.

       

      UNITED STATES

      We do not ship to US territories, Hawaii, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO adresses.


      UNITED KINGDOM


       

      EUROPE REGION (ENGLISH LANGUAGE)

       

      Austria

      Finland

      Latvia

      Portugal

      Belgium

      France

      Lithuania

      Slovakia

      Bulgaria

      Germany

      Luxembourg

      Slovenia

      Cyprus

      Greece

      Malta

      Spain

      Czech Republic

      Hungary

      Netherlands

      Sweden

      Denmark

      Ireland

      Norway

      SWITZERLAND

      Estonia

      Italy

      Poland

       

       

      EUROPE REGION (FRENCH LANGUAGE)

       

      Austria

      Finland

      Latvia

      Portugal

      Belgium

      France

      Lithuania

      Slovakia

      Bulgaria

      Germany

      Luxembourg

      Slovenia

      Cyprus

      Greece

      Malta

      Spain

      Czech Republic

      Hungary

      Netherlands

      Sweden

      Denmark

      Ireland

      Norway

      Switzerland

      Estonia

      Italy

      Poland

       

      OTHER COUNTRIES

       

      United Arab Emirates

       

       


      Can the delivery country be different from the purchase country?

      Yes.


      How long will my order take to arrive?


      Metropolitan France

      Express shipping with Chronopost and Colissimo (Day+1 for an order done before noon, except Saturday Sunday and french public holidays, depending on Fia-net validation). Please make sure that somebody is there to take delivery of goods and to sign the delivery notice. 

       

      UK and All Other countries

      Standard shipping with Chronopost and Colissimo : Delivery times are 3 to 5 working days . Please make sure that somebody is there to take delivery of goods and to sign the delivery notice.

       UPS Access Point : France : 5 to 7 working days. Other destinations : 7 to 10 working days.

      During special operations or sales, a 72H delay for order treatment need to be added to shipping for all orders ( ESHOP and VIP SHOP), i.e. 3-5 business days for UPS.

      My Creation Tunisien: delivery times are 7 working days. My Creation Cashemire: delivery times are 8 weeks.

       

      Shipments will resume on 26/12 and 02 January 2013.
      - Customer service will be closed 25/12, 31/12 and January 1, We wish you a wonderful holiday season.Shipments will resume on december 26th and January 2nd.

      How much do I pay for delivery service?

      You can check all the countries bellow:

      Metropolitan France, DOM. , United Kingdom, Ireland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Brazil, Switzerland*, Norway, Liechtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Monaco, Poland, Malta, United Arab Emirates.


      Shipping 

       Europe

       Zone 4 

       Rates

      9.90€

         49.90 €
      *According to Switzerland reglementation, all Fragrances cannot be sent to Switzerland.

      Zone 4: DOM , Saudi Arabia, United Arab Emirates, Kuwait.

      Free shipping in relay point UPS Access Point.

      Zadig & Voltaire didn’t deliver in the territories of the following countries :

      - Italy: campione d’Italia, Livigno, Lugano, San marin, Cité du Vatican.
      - United Kingdom: Iles Anglo normandes, Gibraltar.
      - Spain: Ceuta, Melilla, Canaries, Ténériffe.
      - Denmark: Iles Féroé, Groenland.
      - Greece: Mont Athos.
      - Germany: Ile de Helgoland, Busingen.
      - Finland: Iles Aland.

       

        • To return a product, your products must remain in its original condition and package (unworn, unwashed, all tags attached).
      •                Returns must be made from the same country where the order was placed.

        • You can return your item(s) within 15 working days, starting from the day you receive your goods.

        • You can return your product free of charge with UPS or UPS Access Point ( Except during Good Deals period). You can use another carrier at your own expenses.

        • Returns are complimentary limited to one per order, additional returns will be at your own expense. Shipping cost can be applied when you order during special offers (Sales, Good Deals & Private Sales) or when you make a second return on the same order. Return shipping cost during our specials operations: *France : 6€  *UK : 9£  *Other Countries : 10€. Free return only for the following countries: Germany, Benelux, Spain, Fance and Italy and UK.

        • 1. Go to the « My Profile » section of the website, go to « My orders » then click on « Return a product » in the appropriate order line.
          2. Please click on the return box for the item(s) you wish to return. Then for each item specify the quantity and reason for return.
          3. Please choose between Refund, Store Credit and then click on the validate button.
          4. Click on the link to print the return request and place it inside the package with the item(s) you wish to return.
          5. Remove the prepaid UPS label from the original packing slip you received, and adhere to the outside of the package.
          6. Drop-off your package to the UPS drop-off point of your choice (find the closest location on UPS.com).

          Please contact our Customer Care if you need any assistance, by email at serviceclients@zadigetvoltaire.com or by phone at +33 (0)1 42 21 89 27, Monday to Friday from 9:30am to 5:30pm.
        • For orders placed in guest mode, you can make your return request via my orders.

        • In the case you notice any irregularity or damage on a product you received, please kindly contact our customer service by e-mail at serviceclients@zadigetvoltaire.com or by phone at 00 33 (0) 1 42 21 89 27, Monday to Friday from 9h30 to 17h30

        • My Creation product cannot be returned, exchanged or refunded. Nevertheless we will reimburse or exchange personalized products that do not correspond to your order (non conform or defective).

        • Gift cards cannot be returned, exchanged or refunded.

        • In order to exchange a product, the product must remain in its original condition and package (unworn, unwashed, all tags attached).
        • Order items placed in guest mode can not be exchanged, only refunds are accepted.

        • Exchange can be made within 15 days from date of reception.
        • The time-frame to make an exchange is extended to 30 working days for all orders placed from December 1st to December 20th.

        • We offer you to make your return free of charge with UPS or UPS Access Point ( Except during Good Deals period). You can use another carrier at your own expenses. Products bought on website www.zadig-et-voltaire.com can be exchanged in stores of the shipping country.

        • Exchanges are complimentary limited to one by order, additional exchanges will be at your own expense. Shipping cost can be applied when you make order during special offers (Sales, Good Deals & Private Sales) or when you make a second return/exchange on the same order. Return shipping cost during our specials operations: *France : 6€  *UK : 9£  *Other Countries : 10€ 

        • 1. Go to the « My Profile » section of the website, go to « My orders » then click on « Return a product » in the appropriate order line.
          2. Please click on the return box for the item(s) you wish to return. Then for each item specify the quantity and reason for return. Click on the “Exchange request and comments” box, and specify your need for replacement.
          3. Please select Exchange in the drop-down menu and then click on the validate button.
          4. Click on the link to print the return request and place it inside the package with the item(s) you wish to exchange.
          5. Remove the prepaid UPS label from the original packing slip you received, and adhere to the outside of the package.
          6. Drop-off your package to the UPS drop-off point of your choice (find the closest location on UPS.com).

          Please contact our Customer Care if you need any assistance, by email at serviceclients@zadigetvoltaire.com or by phone at +33 (0)1 42 21 89 27, Monday to Friday. Monday to Friday from 9h30 am to 1h pm and from 2h pm to 5h30 pm.

        • My Creation product cannot be return, exchange or refund. Nevertheless we will reimburse or exchange personalized products that do not correspond to your order (non conform or defective).

        • Gift cards cannot be returned, exchanged or refunded.

    • In which countries is it possible to shop online?

      You can shop online in all thoses countries: Metropolitan France, DOM. , United Kingdom, Irland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Brazil, Switzerland, Norway, Liechtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Monaco, Poland, Malta, United Arab Emirates.

      Province : Monaco et Corsica included Royaume Uni.

      Zone 1 : Belgium, Netherlands, Spain, Luxembourg, Italy, Germany.
      Zone 2 : Irland, Greece, Finland, Sweden, Denmark, Austria, Portugal, Switzerland, Norway, Liechtenstein.
      Zone 3 : Estonia, Latvia, Lithuania, Czech Republic, Poland, Slovakia, Bulgaria, Hungary, Slovenia, Cyprus, Malta.
      Zone 4 : DOM , Saudi Arabia, Doubaï.


      Zadig & Voltaire doesn't deliver in the territories of the following countries :

      Italie : Campione d’Italia, Livigno, Lugano, San marin, Cité du Vatican.
      Royaume Uni : Iles Anglo normandes, Gibraltar.
      Espagne : Ceuta, Melilla, Canaries, Ténériffe.
      Danemark : Iles Féroé, Groenland.
      Grèce : Mont Athos.
      Allemagne : Ile de Helgoland, Busingen.
      Finlande : Iles Aland.


      How many languages is it possible to browse in?

      French, English and German.


      The currency 

      The prices are in Euros for all the countries except UK or the prices are in Livres Sterling. Orders shipped outside the European Union will be billed out of taxes.


      Are out-of-stock items restocked?

      If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.


      Is it possible to receive periodic information via email about Zadig & Voltaire's latest new products and offers?

      Yes. You need to enter your e.mail address in the field indicates (footer of every page and under NEWSLETTER).

       

      Can I cancel my Zadig & Voltaire Newsletter subscription?

      In the last newsletter received you can unscribe easily by clicking below on any “UNSCRIBE”.


      How do I recover my forgotten password?

      You can create a new one in my account. You’ll receive an email with your new password, if you don’t receive thank you to check your spam.


      How can I be sure that I've made my purchase correctly?

      Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.


      Can I remove items from my order?

      Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.


      Can I cancel my order?

      The treatment of your order is a priority for us. If your order is already being processed by our logistic we won't be able to make any change or to cancel it. Please contact our customer service to check the status of your order.


      What should I do if I receive a faulty item?

      If you receive an item with a defect, please contact our customer service.


      What should I do if I receive an incorrect item?

      If you receive an item you don’t order, please contact our customer service.

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